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Terms and Conditions

Terms and Conditions

Phone Estimates It is important to be as accurate as possible when providing an Item List. Your Estimate is based on the Item List that you provide. We use this Item List to determine how many men and hours your job will require. This helps us with scheduling and enables us to give you an accurate Estimate. The Estimate is based on your home being packed and ready to move. Adding a significant number of items to your move after you have given us an Item List will increase the time required for your move, thus, the Cost for your move will increase.

Cancellations/Rescheduling
48-hour notice is required to avoid a cancellation/rescheduling fee for moves scheduled Tuesday-Thursday and 72 hours cancellation/rescheduling notice is needed for moves scheduled Friday-Monday.

Payment
May be cash, Certified Check, US Postal Money Order, Credit/Debit Cards incur 4% surcharge.

Additional Charges
There may be additional charges for transportation of items not included in the original estimate. Extra pickups and/or deliveries, removal and /or replacement of doors, packing done at the request of the shipper, and any service considered out of the ordinary may incur additional charges.

Bulky Items
Pool tables, pianos, treadmills, ellipticals, riding lawn mowers, safes, gun safes, hot tubs, motorcycles, and other items that may be added to this will be charged a “bulky item” charge. It will be in addition to the hourly rate of the move.

Arrival Times
M&M Moving Services will give you an estimated window of arrival. We make every effort to arrive within that window. Please remember that the window of arrival time is just an estimate. If we are running early or late, we will let you know as soon as possible. Please make sure we have a phone number to get in touch with you on moving day.

Inclement Weather
Additional costs may be incurred due to staging difficulties caused by inclement weather. We will make the strongest possible effort to keep items undamaged by weather but cannot make any guarantees. The crew can assist with snow and ice removal at an additional cost. In case of a snow or ice storm, jobs may be cancelled to avoid bodily injury or equipment damage and will be rescheduled beginning the first available date after the storm or as our schedule allows. Jewelry and Other Valuables: Please note that we will not be liable for any valuables such as documents, medicine, priceless items, jewelry, and currency.

Firearms
We will not be responsible or liable for any firearms. Please remove any firearms prior to your move.

Travel Time
The time it takes our crew to get from our office to the jobsite and back to our office at the end of the job. Travel Time within 20 miles of our office is ½ an hour. Certain areas within Tarrant County will incur 3/4 – 1 full hour of Travel Time. Outside Tarrant County, additional Travel Time charges apply.

Trucks
We use smaller trucks for smaller jobs which is one reason we ask for a detailed list of the items to be moved. There is never any guarantee that all your items will fit into one load.

TV’s Plasma and Flat Screen/ Flat Panel TV’s
Are susceptible to damage from extreme temperatures, slight bumps, and altitude changes. The original packaging is best for moving them. These items must be crated or packed in original boxes before shipment. We will not move these items without packing/crating properly. There is an additional charge for preparing these items for your move.

If We Pack
We highly recommend our packing service. Call and speak with a Customer Service Representative for details. We would be happy to arrange a professional packing crew for you.
If You Pack We do sell packing supplies. Pack everything in boxes. Do not use paper or plastic bags. Shut and tape tops and bottoms of boxes. Clearly mark the destination of all boxes on the top and sides and mark FRAGILE as needed. All fragile items, including lamps, china, computers, stereos, DVD’s etc. must be properly packed.

Contents of Drawers
All drawers of Pressed Wood or Particle Board furniture must be completely empty. The contents of all desk drawers must be removed. Standard file cabinets (2 drawers only) can stay packed, however, the drawers either must be locked or securely taped shut. Lateral and Fireproof file cabinets must be emptied.

Clothing may remain in dresser drawers, but please remove fragile, valuable, and heavy items (i.e. perfume, jewelry, books, papers, etc.)

Elevators
Be sure to contact your building supervisor to reserve the elevator and have it padded for the day of your move. Also, note any time restriction that might apply.

Damages
At the beginning of every move, the foreman will do a walk-through with you, the customer, and advise you of the wrapping/packing option and cost to protect your belongings during the move. Should you choose to not use our protective services, and sign a release of liability, M&M Moving Services will not be held liable/cover/reimburse you for any damage that may occur because of your refusal to use our wrapping/packing services. Although our movers will be as careful as possible, from time to time damages may occur. If there is damage, notify your movers immediately. Damages must be noted on your contract. If you discover damage after the move, call the office within 60 days of your move. No damage claims will be honored until the charges for moving services have been paid in full.

Damages caused while loading or unloading your truck or storage unit M&M Moving Services is only responsible for items in our immediate care, custody, and control.

M&M Moving Services reserves the right to repair any damaged item before you have it repaired or replaced. In case you choose to repair or replace the damaged item before M&M Moving Services has been given an opportunity to do so, the company will be only liable to $.60 per pound per article as stated by law.

Pressed wood/Pressboard
Any furniture made of this material will have very limited to no value as far as liability of the company. M&M Moving Services will not disassemble or reassemble furniture made of this material. Should you choose to disassemble your furniture, we will move the pieces and will not reassemble upon delivery.

Appliances
M&M Moving Services will disconnect and reconnect washers, dryers and refrigerators, if the right connections are in place. We will not replace electrical cords on dryers. Refrigerator doors sometimes need to be removed to go through narrow hallways or doors. M&M Moving Services will not take off doors that have water or electrical connection going through them and we will not remove freezer bottom drawers on refrigerators. If you know that this needs to be done to move the refrigerator in or out of the area where it is located, please contact an appliance company to do that ahead of time. Under no circumstances will M&M Moving Services be involved in such tasks. Washers that are front loaders have locks to secure the drum during the move. M&M Moving Services can install and remove these locks, but you must provide these locks for M&M Moving Services to move the washer in a safe manner (these locks usually come with the washer when purchased.) M&M Moving Services will not be held liable for any internal damage to any electrical or electronic equipment (which may be a loose wire, blown fuse, etc.) We are not responsible for minor dents or scratches on major appliances. A thin metal that has an extreme affinity to dent and scratch covers them.

Released Valuation
Coverage M&M Moving Services provides Released Valuation Coverage on all moves. This is federally mandated default coverage of $0.60 per pound damage payout. It is not value based and has many exclusions that are listed below. We also hold $1,000,000 in General Liability Coverage. General Liability covers personal injury and personal property that is damaged through the course of normal business operations.

What is Not Covered:
Exclusions Understanding the exclusions list will help you prepare better for your move. In addition to the list, we have also provided additional information for each item to help you understand why the items are excluded.

  • Any items that were packed by the customer and not by our movers cannot be covered. Why: We cannot be sure how the box, crate or bin was packed and if it was packed correctly. Further, many boxes are used several times and their structure may not be adequate to prevent damage.
  • Granite and marble are not covered under our Liability due to variations in hairline cracks, veining, fissures, and pitting.
  • Any furniture items when no furniture pads are used for protection (based on customer refusal). Why: Hiring professional movers is only half the battle. Furniture pads are extremely important in ensuring that your items are packed safely for transport.
  • Special care items, including glass tops and mirrors or high value items without proper packing and preparation. Why: The best example of these are plasma and LCD TV’s. These items must be crated or packed in original boxes before shipment. We will not move special care items without packing or crating properly.
  • Clay Pots will not be covered under any circumstances. Should you require M&M Moving Services to move clay pots, full or empty, we will do our best to move them in a safe manner, but being that they may have a crack going through unseen; every bump on the road could cause a breakage. Therefore, we will not be held responsible for any kind of planters/pots made of clay, porcelain, ceramic or glass.

What is Covered
Despite the list of exclusions and limitations, we do cover items that we knowingly damage. Released Valuation Coverage is provided for damages on site while in the possession of our movers, assuming they do not meet any of the exclusions above.

Release of Liability
Occasionally it may not be possible to place items where you would like them without possible damage to the items or premises. If this situation arises, our Foreman will present you with a release form indicating that you accept responsibility for any ensuing damage. M&M Moving Services will not attempt to bring your items to their desired location unless the release of liability has been signed.

Right of Refusal
We reserve the right not to service you under conditions that, at our sole discretion, we consider dangerous, unsanitary, or abusive. In the event we exercise this right, we will not be liable to you or any other entity for direct or consequential damages.

Gratuities for the Movers/Packers: Click here to visit The Spruce for suggestions.

If you have purchased an online special offer and have received an estimate of more hours than provided by said offer and agreed to the Terms and Conditions as specified, including the additional time charged beyond what is covered by said offer, and did not notify us that you want to use only the time allowed by the offer, you will be charged for the full time estimated for your move. It is your responsibility to notify the office at the time of booking of your intentions to either only use the allowed time by the offer or the complete move time reserved on the schedule for your move. There will be no exceptions to this policy.